Delete your account
Applies to CLIX CRM (com.clixcrm.mobile) and the CLIX CRM web application.
From the mobile app
- Open CLIX CRM and sign in.
- Go to More.
- Tap Delete account at the bottom of the screen.
- Read what is removed, type DELETE to confirm, and confirm again.
From the web
Sign in at app.clix-crm.com, then open Settings → Account → Delete account.
If you cannot sign in
Email [email protected] from the address on the account. We will verify it belongs to you and action the deletion within 30 days.
What is deleted
- Your name, email address, telephone number and profile photograph
- Your password and any two-factor authentication setup
- Every signed-in session, on every device, immediately
- Push notification registrations — your devices stop receiving alerts
What is kept, and why
Leads, notes, viewings, deals and documents belong to the company that subscribes to CLIX, not to the individual user. Those records are retained by that company, but they no longer identify you — your name is removed from them.
Deleting them instead would destroy a business’s records because an employee left, which is not what account deletion should do, and in most cases the company has its own legal obligation to keep them.
If you own an organisation
If you are the only owner of an organisation that still has other members, transfer ownership to a colleague before deleting. Otherwise that organisation would be left with nobody able to manage staff, billing or data. The app tells you if this applies to you and names the organisation.
Retention after deletion
Anonymised account records and security logs — sign-in times and IP addresses — are retained for up to 12 months so account misuse can be investigated, then removed. Backups roll off on their own schedule and are not restored to recover a deleted account.